Legal

Terms and Conditions

Last updated: September 17, 2026

Please read these Terms and Conditions carefully before using InterpretBank websites, desktop software, web application, and related cloud services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.

  1. Definitions

    Application: Desktop and cloud software made available by InterpretBank.

    Subscription: Time-based license granting access for the purchased period.

    Perpetual License: One-time license for indefinite use of the purchased version on supported operating systems.

    PRO Pack: Add-on package enabling additional services (for example cloud, AI, updates/upgrades, and remote assistance) for a perpetual license during the active period.

  2. Eligibility and Acceptance

    You must be at least 18 years old and have legal capacity to enter into a contract. If you use the Services on behalf of an organization, you confirm you are authorized to bind that organization, and references to "you" include that organization.

  3. License Grant and Scope

    InterpretBank grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Application in accordance with these Terms and the purchased plan.

  4. License Models
    1. Subscription License

      Subscription plans (for example monthly or annual) provide access during the paid term and include updates, upgrades, and support for that term. Access may be suspended when payment fails or the subscription expires.

    2. Perpetual License

      A perpetual license grants ongoing use of the installed purchased version. Cloud-based services, AI services, updates/upgrades, and support may require an active PRO Pack.

    3. PRO Pack

      PRO Pack services are active only for their purchased duration and expire unless renewed. A PRO Pack is included with a perpetual license for twelve months from its first activation. Extensions are purchased separately as a one-time code redeemed in the Application, run for twelve months from redemption, and do not renew automatically. Expiry of a PRO Pack does not affect your right to continue using the purchased version of the Application.

    4. Enterprise License

      Enterprise licenses are provided to organizations on a term basis. The order confirmation or written commercial offer specifies the number of authorized users and devices, the scope of use, the term and the price. These standard Terms apply to the Services; an enterprise license does not by itself include customer-specific security, confidentiality or data protection terms.

  5. Free Trial

    The Application may be installed and evaluated free of charge for a trial period of fourteen days, starting on the day of installation. A trial may include a limited amount of complimentary credits for evaluation purposes. Trial functionality, duration, and included credits may be changed or withdrawn at any time for future trials.

    No payment is required for a trial and a trial does not convert automatically into a paid plan. When the trial period ends, features requiring a valid license stop being available; glossaries and other data created during the trial remain stored on your own computer and become accessible again if you purchase a license. Trials are provided for evaluation only, without any warranty or support commitment, to the extent permitted by law.

  6. Subscription Renewal and Cancellation

    Subscriptions renew automatically unless cancelled. You can cancel from the Desktop App or the Paddle customer portal. To avoid renewal, cancel at least 24 hours before the renewal date.

  7. Activation and Device Changes

    You may move a license to another device by deactivating it on the old device and reactivating it on the new one. Abuse or excessive switching may trigger anti-fraud checks and temporary license blocking.

  8. Service Availability and Compatibility

    Cloud and server-based features are available only with an active qualifying license. InterpretBank does not guarantee uninterrupted availability and does not guarantee compatibility outside the system requirements published at the time of purchase.

  9. Live Transcribe App and Third-Party Processing

    Live Transcribe is offered in three distinct forms, described below. Before using any of them, make sure you are authorized to process the audio and content you submit, and check the confidentiality obligations that apply to your assignment. InterpretBank does not use customer audio or transcription content to train general AI models.

    Local Transcription (Desktop Application): speech recognition runs on your own computer using recognition models installed locally. Audio and transcription content are processed on your machine and are not transmitted to InterpretBank or to any third-party speech recognition service. The Application still contacts InterpretBank servers for license validation and update checks, and downloads recognition models from their respective providers.

    Cloud Transcription (Desktop Application): a pay-per-use service in which the Application streams audio directly from your computer to Speechmatics and receives the transcription back. The current default configuration uses its EU real-time endpoint. Selected source-language glossary terms may also be sent to Speechmatics as recognition vocabulary. Audio and transcription content do not pass through InterpretBank servers and are not stored by InterpretBank; terminology matching runs on your own computer. InterpretBank receives license and session identifiers, timing and usage records, and technical client information to authorize and meter the service. Usage is deducted from your available credits. An EU endpoint does not by itself establish the location of every provider operation or access.

    Browser Transcription (WebApp): the live transcription page of the WebApp is a free convenience feature intended for occasional and mobile use. It relies on the speech recognition service built into your browser (Web Speech API). Depending on the browser, microphone audio may be sent to the browser vendor, for example Google for Google Chrome, for processing under its own terms and privacy policy. The quick translation function on the same page likewise transmits the selected text to an external translation service. InterpretBank does not receive this audio, does not store the resulting transcript on its servers, has no control over that third-party processing. Browser Transcription must not be used for confidential, privileged, or otherwise sensitive content. Local Desktop transcription keeps audio on your device; cloud transcription still involves an external provider and requires a separate assessment of suitability.

  10. AI, Translation and Other Online Content Features

    Selecting online AI, translation, terminology lookup or Speech Library features can send relevant text, document extracts, glossary terms, context, topics or webpage URLs to InterpretBank servers and external providers. Some functions contact a provider directly; others use our AI service and may use a fallback provider. Submitted queries, context and speech prompts may appear in operational logs. Generated practice speech text and audio are temporarily hosted for download.

    Before submitting content, assess whether the selected feature is appropriate for your professional secrecy, confidentiality and data protection requirements. The standard Services do not include assurances of compliance with profession-specific secrecy requirements, including German BRAO requirements. Use local functions where content must remain on your device.

  11. Credits and Consumption-Based Services

    Some services are not billed by time but by consumption, measured in credits. Two types of credits exist and they follow different rules.

    Included monthly credits: allowances for AI features such as speech synthesis and terminology assistance, included with an eligible active plan. They are refilled automatically each month on the recurring date associated with your license. Credits left unused at the moment of a refill are not carried over and are lost.

    Purchased Cloud Transcription credits: bought separately on a pay-per-use basis and measured in seconds of transcription. They do not expire, are not affected by the monthly refill, and remain available until consumed. Consumption is metered at regular intervals while a session is running. When the balance reaches zero, the running session is stopped and no new session can be started until further credits are purchased.

    Credits have no cash value. They cannot be exchanged, transferred between licenses, or converted into money, and they are not refundable once purchased, except where mandatory consumer law provides otherwise. Prices for credits are shown before purchase and are exclusive of applicable taxes unless stated otherwise; price changes apply only to future purchases and never to credits already acquired.

    Credits are tied to the license for which they were purchased and require an eligible active license in order to be used. If a license lapses, any purchased credits remain associated with it and become usable again if the license is reactivated. You are responsible for keeping your license key confidential and for consumption incurred under your license. InterpretBank may suspend consumption-based services where abusive or fraudulent consumption is detected.

    If a metered session fails for a technical reason attributable to InterpretBank or to its infrastructure provider, credits consumed during that session may be restored on request to support. Trial and demonstration licenses may include a limited amount of complimentary credits for evaluation purposes, which may be modified or withdrawn at any time.

  12. Accuracy of Transcription, Translation, and AI Output

    Speech recognition, machine translation, terminology suggestions, and other AI-assisted output are produced automatically and can be incomplete, inaccurate, or misleading, including where the output appears plausible. Accuracy varies with audio quality, accents, background noise, subject matter, and language pair, and no particular level of accuracy is promised.

    The Services are decision-support tools for a qualified professional. You remain solely responsible for reviewing, verifying, and deciding whether to rely on any output, and for the interpreting, translation, or other professional work you deliver. The Services must not be used as the sole basis for decisions in medical, legal, financial, safety-critical, or similarly consequential settings. Nothing in this clause limits liability that cannot be limited under applicable law.

  13. Private Cloud and User Data

    Private Cloud allows eligible users to upload and access glossaries. You remain responsible for the legality of uploaded content and for maintaining your own backup copies unless explicit backup service terms are provided.

  14. Support

    Support is available to customers with active eligible plans during published support hours. Current reference window: Monday to Friday, 09:00-17:00 Central European Time (CET/CEST), excluding public holidays in Italy.

    No guaranteed response time, resolution time or dedicated support arrangement is included in the standard Services.

  15. Payments, Billing, and Refunds

    Purchases are processed by Paddle, which acts as Merchant of Record and reseller for the Services. This means the purchase contract for the order is concluded with Paddle, and Paddle is responsible for checkout, billing, invoicing, sales tax and VAT, payment methods, and the handling of refund requests, under the buyer terms displayed at checkout. InterpretBank remains responsible for providing the Services and for the license granted under these Terms. Prices, applicable taxes, the billing period, and the renewal terms are shown before checkout is completed.

    If you are a consumer in the European Union, you have a statutory right to withdraw from the purchase within fourteen days, without giving a reason. To withdraw, send an unambiguous statement to info@interpretbank.com, or use the contact route provided by Paddle at checkout; you may use the model withdrawal form but are not obliged to. Where you have expressly requested that performance begin during the withdrawal period, and acknowledged at checkout that you thereby lose your right of withdrawal once the service has been fully performed, the right of withdrawal ends at that point in accordance with Article 16(m) of Directive 2011/83/EU as implemented in Italian law. Withdrawal is handled through Paddle, which will refund payments received without undue delay.

    For business customers (B2B), amounts paid are generally non-refundable unless required by law or expressly stated in a written commercial offer.

  16. Newsletter and Communications

    Marketing emails are sent only where lawful basis exists. You can unsubscribe at any time using the link in the email.

  17. Privacy and Data Protection

    Personal data is handled as described in the Privacy Policy. Local Desktop glossaries and documents stay on your computer by default. Cloud, AI, live transcription, support, and payment features may involve online processing where needed to provide the selected service.

    Further factual information about data handling, service providers and implemented security measures is available on request from info@interpretbank.com. This information is an overview, not a customer-specific agreement or security certification. Our standard offering does not include individually negotiated data protection agreements, NDAs, audits or profession-specific confidentiality terms. Nothing in these Terms excludes obligations or rights that apply under mandatory data protection law.

  18. Customer Content and Confidentiality

    Customer content received through the Services is used for the selected functions, support and service operation, including troubleshooting, security and abuse prevention. Content may be processed by the providers used for those functions, and some AI request content may appear in operational logs. This does not mean content stays on your device or that service operators have no technical access. We do not sell customer personal data or use customer content to train general AI models. Provider retention and use depend on the applicable service and configuration. These Terms do not provide a separate NDA or guarantee that every online feature is suitable for privileged content.

  19. Restrictions

    You may not resell, sublicense, rent, lease, reverse engineer (except where mandatory law allows), or make the Services available to unauthorized third parties.

  20. Changes to Services or Terms

    InterpretBank may update Services or these Terms for legal, technical, or business reasons. Material changes will be published with an updated date and, where appropriate, notified in advance. Continued use after the effective date means acceptance.

  21. Termination

    You may stop using the Services at any time. InterpretBank may suspend or terminate access for material breach, abuse, fraud, or non-payment. Clauses that by nature survive termination remain in force (for example IP, liability limits, and dispute provisions).

  22. Intellectual Property and Feedback

    All intellectual property rights in the Services remain with InterpretBank and its licensors. If you provide feedback, you grant InterpretBank a worldwide, royalty-free license to use it for improving the Services.

  23. Warranty Disclaimer

    To the maximum extent permitted by law, the Services are provided on an "as available" and "as is" basis. Nothing in these Terms excludes rights that cannot be waived under applicable law.

  24. Limitation of Liability

    To the maximum extent permitted by law, InterpretBank is not liable for indirect or consequential damages (such as loss of profit, data, goodwill, or business interruption). Total liability for any claim arising out of the Services is limited to the amount paid by you for the specific Service in the 12 months before the event giving rise to liability. This limit does not apply where exclusion or limitation is prohibited by mandatory law.

  25. Governing Law and Venue

    These Terms are governed by Italian law, excluding conflict-of-laws rules and the CISG. If you are a business customer, exclusive jurisdiction is Turin, Italy. If you are a consumer, mandatory consumer protection and jurisdiction rights in your country of residence remain unaffected.

  26. General Provisions

    Applicable documents: the order confirmation or written commercial offer specifies the purchased license, quantities, term and price. The payment provider's buyer terms govern the purchase transaction itself. These Terms govern use of the Services, and the Privacy Policy describes personal data processing. Informational security or provider overviews do not add individually negotiated service commitments. Nothing in this clause overrides mandatory law or an agreement already validly concluded with a customer.

    Severability and waiver: if a provision is found invalid or unenforceable, the remaining provisions stay in force and the invalid provision is replaced by a valid one that comes closest to its commercial purpose. Failure to enforce a provision is not a waiver of it.

    Force majeure: neither party is liable for failure to perform caused by events beyond its reasonable control, such as natural events, war, strikes, failures of telecommunications networks or of infrastructure providers, or acts of public authorities. This does not apply to payment obligations already due.

    Assignment: you may not assign these Terms without prior written consent. InterpretBank may assign these Terms to a successor in connection with a reorganization, incorporation of the business, merger, or sale of the business or of the relevant assets, provided the successor assumes the obligations under these Terms; consumers may terminate if the assignment materially disadvantages them.

    Notices and language: notices to you are sent to the email address associated with your license or account, or published in the Application or on the website. Notices to InterpretBank are sent to the addresses given below. The contract language is English; translations are provided for convenience only and the English version prevails.

    Third-party components: the Services include third-party and open-source components, including locally installed speech recognition models, which are provided by their respective owners under their own license terms and without warranty from InterpretBank. Those terms apply to the components concerned where they conflict with these Terms.

  27. Legal Notice and Terms URL

    These Terms are published at https://www.interpretbank.com/terms.html.

    Contracting party: Claudio Fantinuoli, operating as InterpretBank (sole proprietorship / ditta individuale), Via Salerno 5, 10152 Turin, Italy, Partita IVA IT13368570019, info@interpretbank.com.

  28. Contact

    For legal or support questions: support@interpretbank.com or info@interpretbank.com.