Subscriptions make sure you always have the most up-to-date and modern productivity tools from InterpretBank. ALL features of InterpretBank Freelance are included during the subscription time. Updates/Upgrates are free and remote support is available. During subscription time, you can deactivate the license on your old computer and activate it on the new computer using the build-in feature. No long commitment: choose between 1-month and 12-months binding time.

Perpetual License is a 1-Time Purchase and have the right to use the purchased version installed on your computer indefinitely. However, Cloud and AI features as well as updates and support are not part of the perpetual license. They are available in the PRO Pack. The PRO Pack is included with the perpetual license for one year from the moment of its first activation. You can purchase an additional annual extension of your PRO Pack on our webpage (no automatic renewal). You can activate a PRO Pack at any time for any perpetual license. The PRO Pack code you receive upon purchase is a 1-time code you redeem in InterpretBank to extend the validity of the PRO Pack features for 12 months.

A PRO Pack is a 12-months service for perpetual licenses to access AI services, update/upgrade installation and access to support. In case of Subscriptions, the PRO Pack is always active.

To extend a PRO Pack for a Perpetual license, buy a PRO Pack and insert the one-time code you will receive by email in the PRO Pack field in the menu Help/License in the Desktop App. The PRO Pack will be activated for 12 months.

You can used the installed version of InterpretBank indefinetly. To update/upgrade to a new InterpretBank version, an active PRO Pack is required. Updating to a newer version without an active PRO Pack may stop InterpretBank from working. InterpretBank does not provide any download of older versions than the latest release.

You can move your installations to a new computer at any time. However, if this operation will require the assistance of our support, you will need to have a valid PRO Pack in order to receive support.

We do not offer any support for any kind of issue a user may have if a PRO Pack is not active. You can activate a PRO Pack at any time for any version of InterpretBank. This will allow you to update/upgrade to the latest version of InterpretBank and receive support.

Technical support is available for clients with a valid Subscription or, in case of a Perpetual license, with an active PRO Pack. Send us your support requests using this web ticketing system. If want to file a bug report, you can also send us a notice directly from your Desktop installation (menu "Help | Report an issue")

You can cancel your subscription at any time by contacting Paddle, our payment service provider, directly by e-mail at help@paddle.com. Otherwise you can use their chatbot https://paddle.net or login using your email address to our customer portal If you cancel your subscription, remember that you will still have access to all features of InterpretBank until your subscription expires. For example, if you cancel an annual subscription three months after the subscription is activated, you can still use InterpretBank for the remaining nine months.

Please schedule your cancellation ahead of your upcoming renewal. If a cancellation has not been applied 24 hours prior to your renewal date, your subscription will renew automatically. If you have issues cancelling, please be sure to reach out to our support team at support@interpretbank.com for timely assistance.

No, we do not provide refunds. When you cancel, you will continue to have full access until the end of the paid term.

During the purchasing process, in your cart, click on "Add VAT". This will give you the possibility to add your VAT number for immediate VAT detraction and/or to add your full address in order for this to be included in the invoice. Please note that invoices can not be changed once emitted.