Get in touch

Contacts and Support


E-mail for commercial questions:


Support is accessible only with a valid Cloud subscription. The best way to ask for support is by using the feature integrated in your Desktop installation. It is accessible in menu "Help | Report an issue". If you need to send us screenshots etc, please use the ticketing system available here.

In order to help us with the support, provide us:

  • first of all, update your installation and see if the issue persists
  • your license key (not necessary if you are sending us the message from the Desktop)
  • a detailed description of the issue
  • error messages
  • what you are trying to do